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Welcome to the Electric Generator Store!
The Electric Generator Store offers quality generators for Home and Recreation, Emergency Backup, Camping and RV's, Construction and Industrial portable power. You'll find a variety of brand name electric generators at competitive and even unbeatable Internet prices.

Please feel free to contact us with questions or concerns and let us know how we can serve you better. For information on how to order and contact us, or regarding our privacy policy, shipping policy and company information, please see the sections below.

Contact Us:

• General Contact Form
General questions, product info, shipping quotes, etc.

• Customer Order Inquiry
Customer support, questions about your order, etc.

Toll-Free: 1-800-859-8032
Phone: 419-822-5007
Fax: 419-822-5769

Delta Power Sales Authorized Service Center:
 Call our service department at 1-419-822-5007

Electric Generator Store, a division of Delta Power Sales LLC.
P.O. Box 7
6400 US 20A
Delta, OH 43515


Ordering:

· Order online with confidence via our secure server!
· To order by phone call 1-419-822-5007. Office Hours: 9am to 5pm Mon-Fri (ET).

Payment Methods:
· Visa, MasterCard, American Express, and Discover cards.

Tax Rates:
· We collect 6.5% sales tax on orders sent to Ohio only. All other states are exempt.

Track your order:
· Now you can track your order by clicking here: Order Tracking


Satisfaction Guarantee:
We want you to be completely satisfied with your online purchase. If for any reason you are not satisfied, please feel free to return your product in its original packaging within 30 days of purchase and we will refund the price of the product. Please take all precautions to keep the product, warranty information, instruction books and the packaging material in as new a condition as possible during the 30-day satisfaction guarantee period, as all of these items will be required for a quick and proper refund. Please see instructions for returning merchandise under our "Return Policy" listed below.

Privacy & Security Policy:
We have a policy to maintain the privacy and security of our customers and their personal information. We do not and will not sell, release or give away our customers information. This includes name, address, email address, phone number, credit card information and purchases made. We only use personal information from our customers to complete the transaction and to verify the validity of the purchase and associated credit card charges being made. We may, from time to time, use customer information for marketing purposes to notify customers of special sales or promotions.

This site runs on a secure server with the latest 128-bit technology and has security measures in place to protect the loss, misuse and alteration of the information under our control. We guarantee that we will do all in our power to protect and guard the privacy of our customers and their personal information. We also guarantee that we will never sell or release our customer's information of any kind.

Shipping:
We only ship within the United States & Canada, including US Territories, APO & FPO addresses.

Shipping Options:

  • Ground: Calculated in real time and shipped via UPS (United Parcel Service).
  • Next Day Air: Calculated in real time and shipped via UPS.
  • Second Day Air: Calculated in real time and shipped via UPS.
  • Motor Freight: Shipping costs vary depending on weight, size, and shipping zone.
  • USPS: Shipped via United States Postal Service according to a base rate of $15.00 for 0 to 6 lbs.
    ($8-10 added to each 5 lb. increase for anything over 6 lbs.)

Please Note:
- All merchandise is subject to vendor availability.
- Most orders ship out the next business day (M-F) received.
- If an ordered item is not in-stock, you will be notified via phone or email and given the option to cancel your order, or you may continue to wait until the item becomes available.

Tracking:

If a tracking number is available for your order, you should receive it via email shortly after your order has shipped. If you haven't received a tracking number and would like to know the status of your order, or for any other questions concerning your order, please contact us.

Choose from the following options to track your order:

Return Policy:
Every purchase from the Delta Power Sales LLC is unconditionally guaranteed. If you are not completely satisfied with your purchase, you may return it for an exchange or refund within 30 days of the date of purchase.

· We provide free return shipping on any items that are defective or damaged.
· Non-Returnable items include: Quantity Discounts, Large Orders, or Close-out Items.
· Returns must be received before a replacement item is sent. You may, however, place a second order for the replacement item and we will give a refund upon receiving your return.

· To return an item, please contact us for an RA number (Return Authorization). Please Note: Products returned without an RA number will be refused. Please allow 2-3 weeks processing time on all product returns.
· To process your request for an RA number, we will need Your Name, Order Number, Item Number, and Reason for Return.
· The returned item must include the original product packaging, warranty information, owners manuals, instruction books and all parts. Be sure to package the return items carefully to prevent damage in transit.
· The RA number must be clearly marked on the package, but please Do Not write on the product boxes.
· Any items returned without an RA number, original packaging, owner's manual, warranty information or in non-useable condition may void your 30-day money-back guarantee and the product will be returned to you. This includes defective items. In addition, the Delta Power Sales is not responsible for lost or damaged packages you return.

Restocking Fee:
Items returned that can't be re-sold as new and in its original packaging may be charged a 10% minimum restocking fee. All return items are subject to inspection. The minimum restocking fee may apply to large quantity returns and returns not sent back to our Returns address. Items must be shipped within 10 days after receiving an RMA number. Items not received within this time period will be subject to the minimum 10% restocking fee.

To Cancel Your Order:
If you wish to cancel your order, please contact us as soon as possible. Your name and order number will be required for us to cancel your order. Please Note: You will be responsible for all shipping costs if you cancel your order after it has been shipped.

Legal Notice:

Delta Power Sales Site Terms:
 Your use of this site or placement of an order indicates acceptance to all outlined customer service policies, terms and conditions of the Delta Power Sales. Under no circumstance will the Delta Power Sales or employees be liable for damages of any kind arising from the use of this site including, but not limited to direct, indirect, incidental, punitive and consequential damages.

We reserve the right to make changes to our site, pricing and product information, customer service policies and terms and conditions at any time. In addition, the Delta Power Sales LLC will not be bound to any prices posted in error or responsible for discontinued or unavailable items or typographical errors. We also reserve the right to refuse service or fulfillment of an order, should circumstances warrant.

Unless otherwise specified, all materials appearing on this site, including the text, page design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement are the property of DPS, Copyright © 2000-2006, All Rights Reserved. The use of any trademark or service mark without Delta Power Sale's written consent is strictly prohibited. All other trademarks or service marks are property of their respective owners.

This website is produced, designed and managed by Delta Power Sales LLC. For other websites currently managed by DPS, please visit www.kimcoweb.com.